Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please email chloe@hashtagpersonal.co.uk for a returns address.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chloe@hashtagpersonal.co.uk.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return postage will be refunded for faulty/incorrect items - replacements or refunds can only be issued once original item is returned.