Shipping & Returns

Domestic shipping:

All items are sent via Royal Mail using their 2nd class service. There is an option to upgrade to 1st class at the checkout.

Royal Mail 2nd Class shipping times: 2-4 working days after dispatch.

Royal Mail 1st Class shipping times: 1-2 working days after dispatch.

Returns & Exchanges:

Returns/exchanges are not accepted on personalised items. Please ensure you double check all personalisation before completing your order.

Damaged/faulty goods - please contact chloe@hashtagpersonal.co.uk.

Cancellations:

If you need to cancel your order, please let us know within 3 hours of ordering to ensure your item has not entered the design process.